RETURN POLICY AND 100% ORDER ACCURACY GUARANTEE
Yama-Glass is proud to offer a 100% accuracy guarantee. If Yama-Glass makes a mistake on your order, we will cover the shipping costs to correct the mistake. In order to qualify for the 100% accuracy guarantee, orders must be transmitted via the website on Yama-Glass.com.
Website purchases at hearthgoods.com are eligible for return within 20 Days of the ship date. Shipping and handling fees will not be reimbursed; if you selected “free-shipping” during checkout, we will deduct our original shipping and handling costs from your overall refund.
HOW TO REQUEST AN EXCHANGE OR RETURN
Product must be received in 'Like New' condition in original packaging. A ‘like new’ product is an item that has been removed from its box and used as intended by the manufacturer for a short period of time. All items, components, manuals, and packing materials must be returned to its original packaging. The product must be clean and dry upon return at our warehouse. Any item returned to us that requires extensive cleaning will incur a cleaning deduction from the refund, or be refused. The product must not be functionally or cosmetically damaged in any way.You must first obtain a Return Merchandise Authorization (RMA) number from us for your exchange or return to be accepted.
Additional cleaning, refurbishment, and replacement packaging fees may be charged as follows:
- 10% Restocking Fee: Damaged or missing packaging or accessories or equipment returned dirty and requiring additional cleaning.
Product received beyond the above noted damage is not returnable, and we will contact you to send the item(s) back.
All restocking fees will be assessed and applied based on the sole discretion of hearthgoods.com
CONTACT US VIA EMAIL (INFO@YAMA-GLASS.COM)
Let us know why you'd like to return the item(s)—we'll help you determine if there is an exchange that will better suit your needs.
We will send an RMA email to you with detailed instructions on exchanging or returning your merchandise. Please read the email in its entirety and take care to properly prepare your machine for return. This can help avoid additional charges assessed to your return.
Please review the merchandise-specific policies below to learn about what we can and cannot take back.
RECEIVE INCORRECT MERCHANDISE? WE'LL MAKE IT RIGHT!
Contact our Customer Support team at firstname.lastname@example.org and we will coordinate a reorder to ship the correct merchandise at no additional cost to you. We may also provide you with a prepaid return shipping label and request an immediate return of the incorrectly received merchandise. To avoid additional charges the incorrectly received merchandise must be shipped within 7 days of receiving the prepaid return shipping label. All regular return policies still apply. All merchandise must be returned unused and in original packaging in order to avoid being charged.
Our goal is to offer the highest quality products within the specialty coffee trade. We guarantee a full refund or replacement of all defective products at no additional cost to you. Most merchandise has a specified limited warranty and will be dealt with accordingly.