Free Shipping On Orders $99+

Shipping Policy

DAMAGED & MISSING MERCHANDISE MUST BE REPORTED WITHIN 7 DAYS OF RECEIVING YOUR ORDER 

  1. Prior to signing receipt of your shipment, carefully inspect the box or boxes for any damage. If you see damage you must mark the delivery receipt accordingly. It is recommended to take pictures of the outside of the box and the inside of the box. Then unpack the contents to ensure there is no concealed damage or missing items.

  2. Gather the following documentation:
    E-mail info@yama-glass.com with the above documentation and we will be happy to work with the freight company to process a damage claim. Yama-Glass is limited to assist when working with your freight forwarder.

    • Yama-Glass Order Number
    • Freight Tracking Number
    • Photographs and description of damage

*NOTICE: FedEX shipments include $100 insurance coverage. Insurance in excess of $100 should be requested at the time of purchase. The receiver is responsible for additional insurance costs. The receiver is responsible to file an insurance claim with FedEx. All shipments are DAP, unless otherwise noted. 

By selecting USPS Priority Domestic Shipping, you release Yama-Glass from responsibility for delayed shipments and loss in excess of $50.00. Insurance claims to damaged or lost items in excess of $50.00 will not be recovered. Yama-Glass is not responsible for lost or damaged items. Insurance in excess of $50.00 should be requested at the time of purchase. All shipments are DAP, unless otherwise noted.

RECEIVE INCORRECT MERCHANDISE? WE'LL MAKE IT RIGHT!

Contact our Customer Support team at info@yama-glass.com and we will coordinate a reorder to ship the correct merchandise at no additional cost to you. We may also provide you with a prepaid return shipping label and request an immediate return of the incorrectly received merchandise. To avoid additional charges the incorrectly received merchandise must be shipped within 7 days of receiving the prepaid return shipping label. All regular return policies still apply. All merchandise must be returned unused and in original packaging in order to avoid being charged.

OUR GUARANTEE

Our goal is to offer the highest quality products within the specialty coffee trade. We guarantee a full refund or replacement of all defective products at no additional cost to you. Most merchandise has a specified limited warranty and will be dealt with accordingly. 

DOMESTIC US SHIPPING METHODS: 

USPS Priority:

(COVID-19 Update - Please allow 3-5 business days to process the order)

Delivery in: 1-4 business days (not a guaranteed time frame)

Tracking: Yes, live tracking at www.usps.com.

*NOTICE: By selecting USPS Shipping, you release Yama-Glass from responsibility for delayed shipments and loss in excess of $50.00. Insurance claims to damaged or lost items in excess of $50.00 will not be recovered. Yama-Glass is not responsible for lost or damaged items. Insurance in excess of $50.00 should be requested at the time of purchase. All shipments are DAP, unless otherwise noted.

FedEx Ground/ Free Ground
(COVID-19 Update - Please allow 3-5 business days to process the order):

Delivery in: 2-5 business days (not a guaranteed time frame)

Tracking: Yes, live tracking on www.fedex.com

 

FedEx Express 

(COVID-19 Update - Please allow 2-3 business days to process the order) 

(guaranteed service consistent with the provisions of the FedEx Service Guide):

  • 2 Day Air: Delivers in 2 business days
  • 3 Day Express Saver: Delivers in 3 business days
  • Tracking: Yes, live tracking on www.fedex.com

*NOTICE: By selecting FedEx Shipping, you release Yama-Glass from responsibility for delayed shipments and loss in excess of $100.00. Insurance in excess of $100 should be requested at the time of purchase. The receiver is responsible for additional insurance costs. The receiver is responsible to file an insurance claim with FedEx. All shipments are DAP, unless otherwise noted.Weather, natural disasters and other uncontrollable events can interrupt FedEx transportation flow. Shipments delayed due to an uncontrollable event are not eligible for a refund or credit under the FedEx money-back guarantee policy.

INTERNATIONAL SHIPPING METHODS ONLINE:

*NOTICE: Receiving customers are responsible for any applicable duties, tariffs, or taxes. Please do not ask us to adjust customs values as we can/will not.

FedEx International (guaranteed service consistent with the provisions of the FedEx Service Guide):

  • International Economy: Delivery typically in 2-5 business days to more than 215 countries and territories
  • Tracking: Yes, live tracking on www.fedex.com

*NOTICE: By selecting FedEx Shipping, you release Yama-Glass from responsibility for delayed shipments and loss in excess of $100.00. Insurance in excess of $100 should be requested at the time of purchase. The receiver is responsible for additional insurance costs. The receiver is responsible to file an insurance claim with FedEx. All shipments are DAP, unless otherwise noted.Weather, natural disasters and other uncontrollable events can interrupt FedEx transportation flow. Shipments delayed due to an uncontrollable event are not eligible for a refund or credit under the FedEx money-back guarantee policy.